Support

  • FAQ
  • Who We Are
  • Warranty
  • Compliance
  • Disclaimer

What is a pre-owned smartphones?

A Mint+ smartphone is one which has already had a first life. After collecting it from its first owner, we clean it, then one of our teams of qualified technicians performs a detailed technical assessment. All functions are tested and confirmed. All data from the previous user is deleted. The phone may show some superficial signs of wear (micro-scratches) from previous careful use of the device.

Where can I buy Mint+ smartphones?

Mint+ smartphones are available from Vodafone, Tesco Mobile, eir, Harvey Norman, Three, Power City, Expert, Euronics and much more.

Who is Mint+?

Mint+ is a brand of Fónua Limited, the European specialist in trade-in and resale of pre-owned smartphones.

Are the pre-owned phones unlocked?

Yes, all of our Mint+ phones are unlocked.

How does the warranty work?

Our smartphones and accessories enjoy a commercial warranty which covers the product in the event of non-conformity. This warranty is limited to replacing the purchased product with another reconditioned product from an equivalent range.

Mint+ will offer a 90day DOA returns policy offering a replacement device once the fault is verified by our suppliers as a manufacturing fault. Outside of the 90days, we offer a one year manufacture’s repair warranty.

I want to make a claim under the warranty. How do I do this?

If you bought your Mint+ device in a shop, you need to ask this shop directly about the warranty procedure. You will need to provide proof of purchase. You can also contact us here.

When and how can I contact Mint+

We would highly recommend going directly to your retail shop where you bought the Mint+ device.

Mint+ customer service is open from Monday to Friday from 9am to 6pm. To contact us, please use our contact us facility on our website. Our team will get back to you as soon as possible.

Are your mobile phones sold with accessories?

Not all of our retail packs include accessories. Depending on the retail outlet a Mint+ device could have compatible accessories such as a charger, SIM pin, hands-free kit and USB cable.

Are your pre-owned mobiles phones sold with a subscription a SIM card or a plan?

No – unless otherwise indicated by the reseller, mobiles phones are sold without SIM cards and are unlocked (not tied to any operator).

Mint+ is a brand of Fónua Limited, the European specialist in trade-in and resale of pre-owned smartphones.

We at Fónua, of Cairn House, South County Business Park, Leopardstown, Dublin 18, Republic of Ireland. (company number 267717) have gone to great lengths to ensure you receive a top-quality product that functions as it was originally intended. This handset has been scrutinised by our team of experts, both for functionality and cosmetic quality.

Should you experience any technical difficulties with this handset, you are covered by a 12 month warranty from the date of purchase – see below for further details. Please contact your vendor and present your handset with your proof of purchase should you need to avail of this warranty. If you have any other queries you can use our email services at support@mintplus.com

This warranty is provided to you by Fónua (company number 267717) of Cairn House, South County Business Park, Leopardstown, Dublin 18, Republic of Ireland. Your statutory rights are not affected by this warranty.

Your handset is warranted against any defect or malfunctioning which may occur in conditions of normal use during the warranty period of twelve (12) months from the date of purchase as shown on your original invoice/receipt.

Batteries and accessories sold with your handset are also warranted against any defect which may occur during the first six (6) months from the date of purchase as shown on your original invoice/receipt.

In case of any defect in your handset which prevents you from normal use thereof, you must inform your vendor of such defect as soon as practicable after becoming aware of that defect and you must present your handset to your vendor together with your proof of purchase.

In case of any defect in your handset battery, the life of an individual rechargeable mobile phone battery in terms of conversation time standby time, and total service life, will depend on factors such the manner in which you use your handset as well as network configuration. The battery specifications for your handset state that you should obtain optimal performance for your battery during the first six months after purchase and for approximately 200 more recharges.

If the existence of a defect in your handset is confirmed by your vendor or by us, your handset or part thereof will be either replaced or repaired, as appropriate. If the defect existed in your handset from the outset such that you have been unable to use the handset, you may, alternatively, obtain a refund from your vendor for the amount paid by you for the handset. Repair or replacement may be carried out using reconditioned components offering equivalent functionality.

This warranty shall not apply to defects to your handset and/or accessory due to (without any limitation):

  • Non-compliance with the instructions for use or installation, or with technical and safety standards applicable in the geographical area where your handset is used,
  • Connection to any equipment not supplied or not recommended by Mint+™
  • Modification or repair performed by individuals not authorised by Mint+™ or its affiliates or your vendor,
  • Modification, adjustment or alteration of software or hardware performed by individuals not authorized by Mint+™

Inclement weather, lightning, fire, humidity, infiltration of liquids or foods, chemical products, download of files, crash, high voltage, corrosion, oxidation.

Your handset will not be repaired in the event that labels or serial numbers (IMEI) which had been affixed to your handset at the time it was purchased by you have since been removed or altered.

In no event shall Mint+™ or any of its affiliates be liable for indirect, incidental or consequential damages of any nature whatsoever, including but not limited commercial or financial loss or damage, loss of data or loss of image to the full extent those damages can be disclaimed by law.

Some countries/states do not allow the exclusion or limitation of indirect, incidental or consequential damages, or limitation of the duration of implied warranties, so the preceding limitations or exclusions may not apply to you.

Declaration of Conformity

Please see below link to Original Equipment Manufacturer (OEM) compliance documents.

Apple

To the fullest extent permissible by law, we hereby exclude and disclaim all and any warranties, conditions, representations and terms, implied by statute or otherwise, including in a course of dealing. Your consumer rights are not affected.

There may be certain differences between the user manual description of the handset and the handset’s operation, as a result of software upgrades issued in respect of your handset by the OEM and/or specific operator services. We shall not be held legally responsible for such differences if any, nor for their potential consequences, which responsibility shall be borne by the entity responsible for the relevant software upgrade.

This handset may contain applications which have been created or developed by third parties and which may be downloaded to this handset (for example, applications designed for iOS and Android handsets and their corresponding stores) (“Third Party Apps”). All Third Party Apps downloaded to this handset are provided “as is”, without warranty from us of any kind, whether express or implied, including the implied warranties of merchantability, fitness for a particular purpose, functionality, performance, use and/or third party application and/or interoperability with other third party materials. We recommend that you contact your network operator to check service availability for any Third Party App on your particular network. Mint+™ reserves the right at any time to add or remove Third Party Apps from its handsets without prior notice; in no event shall Mint+™ be held responsible by the purchaser for any consequences that such removal may have on the purchaser regarding the use or attempt to use such Third Party Apps. Third Party Apps may be subject to paid updates and upgrades in the future and you may be required to pay for and/or implement such updates and upgrades. We shall not be responsible for additional costs which may be payable for such updates or upgrades, which shall be borne exclusively by you, save always that your handset shall otherwise be fit for the purpose for which it is required as set out in the user manual.

The availability of mobile phone applications may vary depending on the countries and the operators where the handset is used; in no event shall the list of possible applications and software provided with the handsets be considered as an undertaking from Mint+™ that such applications shall be available in all countries and across all operators; it shall remain merely as information for the purchaser. Therefore, Mint+™ shall not be held responsible for the lack of availability of one or more applications in a particular territory.


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